Shipping policy

SHIPPING POLICY

1. Order Processing Time
All orders are processed within 1 to 2 business days (Monday through Friday, excluding UK bank holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please note that order processing is separate from shipping transit times. 

2. Domestic Shipping Rates and Estimates
We offer Royal Mail Tracked 48 across the United Kingdom. A flat rate of £3.95 applies to all orders under £30. Orders of £30 and above qualify for free delivery.

Standard delivery is estimated at 2 to 4 business days after dispatch.

Delivery times are estimates only and are not guaranteed. Delays may occasionally occur due to carrier volumes, seasonal peaks, or postal service interruptions.

3. Tracking Your Order
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 24 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at mike@longevia.org with your name and order number, and we will look into it for you.

4. Shipping Restrictions
We currently only ship to valid residential and business addresses within the United Kingdom. We do not deliver to P.O. Boxes or BFPO (British Forces Post Office) addresses due to courier restrictions on supplement deliveries.

5. Import Duties and Taxes
As we ship exclusively within the United Kingdom, local orders will not be subject to customs duties or import tariffs. If we open shipping to international destinations in the future, customers will be responsible for any import duties and taxes incurred at the destination border.

6. Damaged Shipments
In the event that your order arrives damaged, please email us as soon as possible at mike@longevia.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution, such as a replacement or refund.